Delivery charges

 

UK

Continental Europe

USA

Rest of the World

Orders up to £50

£6.50

£15

£25

£35

Orders of £50.01 - £70.00

Orders of £70.01 - £80.00

£9.50

£15

£20

£20

£35

£35

£50

£50

Orders of £80.01 - £150

FREE

£20

£35

£50

Orders of £150.01 - £300

FREE

£30

£50

£70

Orders over £300

FREE

£45

£75

£100

The order amount referred to above comprises the total cost of goods as stated on this website, after any applicable promotions. The cost of any VAT refund is not included which may be applied to export orders outside the EU.

We aim to deliver all hand painted and hand made goods to the mainland UK within 14 working days, as they are made when ordered. Please be advised that Bank Holidays are not classed as working days and orders dispatched at this time will be delivered the following working day. Please allow up to 7 working days during peak times and sale periods.

Delivery is made by Royal Mail and a signature is required. Should a delivery be attempted whilst you are out a card will be left and you will be able to collect it from your local Post Office.

Import Duty

We deduct the VAT from all eligible products sent outside the EU, including to the Isle of Man and to the Channel Islands. The price of gift vouchers does not include VAT and there is therefore no tax deduction on these items.

Customers on the Isle of Man or in the Channel Islands must specify their country as appropriate, not as United Kingdom in order for the tax reduction to apply.

Depending on the size and value of the order customers outside the EU may be charged locally for import duties and taxes. Usually customers are asked to pay these charges on delivery of their order. ZEBRA cannot be held responsible for these charges.

If you wish to find out more information please contact your local Customs and Excise office.

Cancellation

If you wish to cancel your order before it has arrived with you, please contact our Shop on 0208 442 1314.

We are unable to cancel personalised orders due to the specific nature of each piece.

Returns & Refunds

If for any reason you wish to return your order, please contact our shop within 14 days on 0208 442 1314.

We will refund your order once it is received by us.

Personalised items can only be returned if faulty. Your statutory rights are not affected