Do I need to book? 

It is usually not necessary to book, however during  this current pandemic we do require you to book to ensure we can follow our safety guidelines. During  the weekends and School holidays we recommend booking to avoid any disappointment.
During busier times you are guaranteed a table for a maximum of 1.5 hours.

Is the Paint Baby/Toddler safe?

All our paints are baby/toddler/child safe and are non toxic and water based therefore they wash out from clothes too!  

Can I bring food and drink?

Generally NO!! only exceptions are Birthday parties (which we are hosting) and  on adult only evenings or evening  group bookings. Do speak to member of staff if you have questions.

How long does it take to get my pottery back?

All your painted pottery has to be hand dipped in glaze, foot wiped and then  loaded into the kiln. The firing itself takes a good couple of days,  so we generally allow 10 days for collection. This will also depend on the time of year and if you are having any commission work done to your items where it can take a few extra days.  You will be given a collection date on your receipt.
Please note we hold item for a maximum of 3 months, so please do not forget to collect your items!

What if i do not finish my items

If you do not finished your items you are welcome to return to finish painting the item(s), we will charge you half price studio fee. 

What happens if a problem occurs during the firing process?

Whilst all efforts are made to avoid any issues sometimes they are unavoidable, we are dealing with a production process and a breakable product. Should your piece be damaged or broken we will contact you to apologies and offer you refund or the opportunity to redo. 

Can i place items in the dishwasher or microwave?

All our items are often placed in the Dishwasher and Microwave by customers and are safe safe, however recommend saying NO!! to both Our bisque is  ceramic earthenware. These are porous and do hold moisture, therefore can get very hot and stay hot longer.

​It is industry standard that unless an item is stamped or marked dishwasher, oven or microwave “safe” then it isn’t.

However, we do know customers that frequently place their hand-painted items in ovens, dishwashers and microwaves. If you make the decision to use your item in a domestic appliance then we strongly advise that extra care is taken.

DO remember that our bisque is ceramic earthenware. Earthenware is porous and it will trap moisture. Therefore, extreme care should be taken as the pottery can get VERY HOT.
DO remember pottery will remain hotter for longer
DO allow pottery to heat up gradually i.e. warm up teapots prior to use, warm pieces to room temperature after removing from refrigerator, don’t place cold wares in hot water
DO allow hot pottery to cool down slowly i.e. don’t place hot wares in cold water
DO NOT use domestic appliances if the piece is precious. Continual expansion and contraction of the piece will weaken the pottery over time and may cause cracking.

Do you offer baby prints at classes?

We would love to come to a class or group, please call us on 0208 442 1314 or email us to book.

Terms and Conditions 
​

​All workshops must be booked and paid for in advance. 
Workshops
If you are unable to attend your booked workshop it is your responsibility to resell your space. 
Refunds will only be given on the following basis:
Longer than 3 weeks before an event - a full refund will be given
1-3 weeks before an event 50% refund will be given 
Up to one week before the event, no refund will be given. 
Please contact me as soon as you are able and if at all possible  We will try to offer your available space to another interested party,. If we are able to sell on your space you will be entitled to a refund.
There is no guarantee of this however, hence why we strongly recommend making attempts to resell your space to a friend or relative. Please advise a member of staff in advance if there are any name changed to attendees. 
Due to hosting a number of workshops with various external businesses transfers to alternative dates or workshops will not be possible. 
Pottery Collections: 
It is expected that all pottery will be inspected before leaving the studio upon collection.

If you are not the person collecting the pottery please ensure that you have asked the collector to check on your behalf.
Zebra Ceramics are not responsible for pottery once it has left the studio. If you feel that there are any concerns about the quality of your pottery this MUST be mentioned at the time of collection in order for us to attempt to rectify any issues, or explain the glazing and firing process.